These Terms govern the supply of metal stamp products and customization services (for clay, leather, and jewelry) between Itsmettle and B2B customers (“Buyer”). By placing an order, the Buyer agrees to these Terms.
1. Parties & Service Scope
1.1 Parties: The Buyer is a legally registered company/organization; the Seller is [Your Company Name], a qualified manufacturer and supplier of metal stamps.
1.2 Service Scope: The Seller provides customization, production, sales, and after-sales services for metal stamps tailored to clay, leather, and jewelry. Specific details (product specifications, quantity, price) are subject to the confirmed order or contract.
custom metal stamp
2. Order & Payment
2.1 Order Confirmation:
- The Buyer submits requirements via the website inquiry form, email, or offline communication.
- The Seller provides a quotation and design proposal within 24 hours. After the Buyer confirms the sample (if applicable) and signs the order (electronic or physical contract), the order becomes effective, and production commences.2.2 Payment Terms:
- Customized products: 30%-50% deposit (as agreed in the order) is required upon order confirmation. The remaining balance must be paid before shipment, after the Buyer approves the sample or final product photos.
- Bulk purchases: Payment shall be made in accordance with the agreed terms (e.g., monthly/quarterly settlement). Late payment (more than 10 working days overdue) allows the Seller to suspend shipment or terminate the order, with the Buyer liable for damages.2.3 Price Adjustment: The Seller reserves the right to adjust prices due to raw material cost fluctuations, exchange rate changes, or other unforeseen factors. The Seller will notify the Buyer 7 working days in advance; failure to reach an agreement allows the Seller to cancel the unfulfilled order.
custom metal stamp
3. Customization & Production
3.1 Design & Sampling:
- The Buyer must provide clear design files (supported formats: AI, CDR, PDF, EPS) and guarantee that the design (logo, pattern) does not infringe on third-party intellectual property rights (IPR).
- Sampling period: 3-7 working days (varies by material and complexity). Sampling fees apply (deductible from bulk order payment if confirmed).
- The Buyer must confirm the sample within 3 working days of receipt; failure to respond constitutes acceptance. Revisions require mutual agreement on additional time and fees.3.2 Production & Delivery:
- Production period: 7-15 working days for standard orders (extended for bulk or complex customization).
- Shipping: The Seller arranges shipment via agreed logistics (e.g., DHL, FedEx, sea freight). Shipping costs are borne as specified in the order.
- Inspection: The Buyer must inspect the goods within 3 working days of receipt. Claims for shortages, damage, or non-conformity require photo evidence and written notification. Failure to notify within the period constitutes acceptance.
custom metal stamp
4. Intellectual Property Rights (IPR)
4.1 The Buyer retains all IPR to the provided designs (logos, patterns). The Seller may only use the designs for the specific order and shall not reuse, reproduce, or disclose them to third parties.
4.2 The Seller retains IPR to product technologies, processes, and non-customized designs. The Buyer shall not copy, reverse-engineer, or disclose such IPR to third parties.
4.3 Both parties shall maintain confidentiality of trade secrets (e.g., prices, production capacity, customer data) obtained during cooperation. This obligation survives for 3 years after order termination. Breach results in liability for damages.
5. After-Sales Support & Liability
5.1 Warranty: The Seller provides a 5-year warranty from the date of receipt. For defects caused by materials or craftsmanship (not human damage, e.g., excessive impact, disassembly), the Seller offers free repair or replacement. Human-induced damage is eligible for paid repair.
5.2 After-Sales Response: The Seller will acknowledge claims within 1 working day and resolve issues within 7-15 working days (depending on complexity).
5.3 Liability Limitation:
- The Seller is only liable for product quality issues, not for indirect losses (e.g., wasted materials, delayed orders) caused by improper use.
- For delivery delays due to the Seller’s fault, liquidated damages are 0.5% of the order value per day, capped at 10% of the total order value.
6. Order Modification & Cancellation
6.1 Modification: The Buyer may modify the order (size, quantity, design) only before production starts. The Seller may adjust lead times and fees based on modification complexity. Modifications after production commencement incur additional costs.
6.2 Cancellation:
- The Buyer may cancel the order before production starts, subject to a 10% cancellation fee (to cover design/sampling costs).
- The Seller may cancel the order if: (a) the Buyer fails to pay the deposit or balance on time; (b) the design infringes IPR; (c) force majeure prevents performance.
- In case of cancellation, the Seller refunds the Buyer’s payment (less incurred costs).
7. Force Majeure
7.1 Neither party is liable for delays or non-performance due to force majeure (e.g., natural disasters, wars, trade sanctions, supply chain disruptions).
7.2 The affected party must notify the other within 3 working days and provide evidence. Both parties shall negotiate a solution (e.g., order extension, partial fulfillment).
8. General Provisions
8.1 These Terms constitute the entire agreement between the parties, superseding all prior verbal or written agreements.
8.2 Any supplements or modifications must be in writing and signed by both parties.
8.3 If any clause is deemed invalid, the remaining clauses remain enforceable.
Last Updated: November 11, 2025