Customization & Design
custom metal stamp for jewelry
Q1: What design file formats do you accept for custom metal stamps?
We support AI, CDR, PDF, and EPS (vector files preferred). Ensure files are high-resolution (300dpi+) with clear outlines for precise engraving.
Q2: What’s the minimum/maximum size for custom metal stamps?
Minimum size: 4mm; Maximum size: 22mm. Custom sizes beyond this range are available—contact us for a tailored quote.
Q3:Can you help refine my design if it’s not ready for production?
Yes! Our design team offers free basic optimization (e.g., line thickening, format conversion). Complex redesigns incur a small fee, quoted upfront.
Q4:Do you offer design copyright protection for custom stamps?
Absolutely. Your design files are used solely for your order and protected by our GDPR-compliant privacy policy—no reuse or disclosure to third parties.
Order & Payment
custom metal stamp for jewelry
Q5: What’s your minimum order quantity (MOQ) for custom metal stamps?
A: Standard MOQ: 5 units per design. For bulk orders (100+ units), we offer flexible MOQ and volume discounts.
Q6: What payment terms do you offer for B2B clients?
Custom orders: 50% deposit, balance due before shipment.
Q7: Do you provide samples before bulk production?
Yes. Sampling takes 3-7 working days. Sample fees are deductible from bulk order payments once confirmed.
Q8: Can I modify my order after it’s placed?
Modifications (size/quantity/design) are allowed only before production starts. Post-production changes incur additional costs and delays.
Production & Delivery
custom metal stamp for jewelry
Q9: What’s the production lead time for bulk custom metal stamps?
7-15 working days for standard orders; 15-25 days for large bulk (500+ units) or complex designs.
Q10: Which shipping methods do you use for international B2B orders?
DHL, FedEx, UPS (express) or sea freight (for bulk shipments). We offer door-to-door or port-to-port delivery per your request.
Q11: How do you ensure product quality for bulk orders?
Each batch undergoes 3-step inspection (raw material → engraving → final stamping test). We provide a quality inspection report upon request.
Q12: What materials do you use for metal stamps?
Premium brass (for clay/soft leather) and stainless steel (for hard leather/jewelry). Both offer 100k+ clear impressions.
After-Sales & Support
Q13: What’s your warranty policy for metal stamps?
5-year warranty against material/craft defects. Free repair/replacement for non-human damage; paid service for wear from improper use.
Q14: How do I report a quality issue with my order?
Contact us within 3 working days of receipt with photos/videos of the issue. We’ll resolve it within 7-15 working days (refund/replacement/repair).
Q15: Can you provide technical support for stamp usage?
Yes. We share a detailed usage guide (PDF/video) and offer 1-on-1 online support for stamping pressure, material compatibility, etc.
Q16: Do you offer re-orders for existing custom designs?
Absolutely. Save your design file with us—re-orders skip the sampling stage and have a 5-10 working day lead time.
General B2B Inquiries